COVID-19 ESSENTIAL SERVICE OPERATIONS – STAGE 4 LOCKDOWN VICTORIA

Van World, as an essential service provider, understands the responsibility we all have to respond appropriately to COVID-19.

We are taking our responsibility seriously and due to the nature of the Stage 4 Lockdown, we are unable to conduct a ‘business-as-usual’ approach.

Detailed below is an outline of how business will be conducted, which could be subject to change as further Government guidelines are introduced.

Service and Parts Customers requiring our services will provide their contact details on our website. We will operate on the basis of reducing person to person contact and ask that customers drop off their booked-in vehicle and leave keys in a specified service box located outside our service centre. It is the responsibility of the customer to make clear to our service centre what keys belong to what vehicle. We are required to keep a register of customer details where information will be kept in case we, or the Victorian Health Department need to contact you due to a COVID-19 case. Customer contact details will not be used for marketing purposes.

Service bookings are available by appointment only from 8:30am – 4:30pm Monday to Friday and Closed Saturday. Bookings can be made online at www.vanworld.com.au. We will continue our Zero Contact Service Drop Off & Collection Procedure. Our 24-Hour Call-Out service will still be in operation.

To ensure we can meet your requirements, please call or book online. If you do not have a booking, we will not be able to receive your vehicle.

When you arrive onsite, we ask for you to remain outside the warehouse and call through to our friendly reception team for further instructions. We are unable to provide customers with onsite waiting facilities during this period.

Prior to beginning work on your vehicle, our staff, wearing appropriate Personal Protective Equipment (PPE), will wipe down all contact points within your vehicle. All technicians working on your vehicle will be wearing gloves and compliant face masks. When work on your vehicle has been completed, the same touch points will be wiped down, and we will contact you for collection.

For collection, we advise you to again call reception on 9350 7222. Thank you.

WELCOME TO VAN WORLD

At Van World we have experience in selling, servicing and repairing New and Used Vans, Trucks and Motorhomes of all major makes and models.

We are located in Coburg North but not limited in servicing our customers throughout Metropolitan Melbourne and Regional Victoria.

We have been an Iveco Franchise Dealership since 2005 and are proud to be part of an expanding Dealer Network that continues to grow throughout Australia.

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WHAT PEOPLE ARE SAYING ABOUT VAN WORLD

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